◊ Learn more about Customer Support Operations (CSO) on the division homepage parker.com/cso
What is the Customer Response Center (CRC)?
Parker’s Customer Support Operations (CSO) provides comprehensive support to commercial and military customers, helping you maintain your fleet around the clock and around the globe.
How is the CRC different from Parker’s Cleveland Wheel & Brake technical support?
Two different divisions serving different types of customers, Parker’s Aircraft Wheel & Brake Division (AWBD) supports general and business aviation needs specifically for wheels and brakes. You can contact the Cleveland Wheel & Brake technical support hotline by calling 800-272-5464 or support is also available online at parker.com/Cleveland during local business hours. Parker’s Customer Support Operations (CSO) operates the Customer Response Center (CRC) for commercial and military customers.
Where do I find help with support for non-aerospace products?
Customers of Parker’s industrial divisions (non-aerospace) may call 1-800-CParker (272-7537) or email c-parker@parker.com.
What hours does the CRC operate?
Parker Aerospace support is available 24 hours a day, seven days a week, 365 days a year, through fully-staffed service facilities in California and Singapore.
How do I contact the CRC?
The Customer Response Center can be reached through multiple channels:
• Phone: +1 949-809-8200
• Email: CRC@parker.com
• Fax: +1 949-272-3255
• Chat online: parker.com/CSO
• Aircraft on ground (AOG): +1 949-851-4357
What type of services does the CRC provide?
With a goal of resolving issues at first contact, services include:
• 24/7 aircraft on ground (AOG) material
• Expert AOG technical assistance
• Spare parts quotations and order entry
• Global pooling access
• Spares order management
How are spare products distributed?
To provide airline operators with quicker component availability in-region, Parker Aerospace has established five regional pooling centers, strategically located worldwide. Parker’s pooling centers offer customers significant advantages:
• Immediate availability to inventory pools 24/7
• Access to latest product configurations on flying fleets within region
• Competitive pricing
• Flexible terms and conditions
• Enhanced real-time communications and reporting
• Rotables and exchange programs
Does the CRC replace my account team?
No, your account team is still available to answer questions and help provide solutions. The CRC is available to supplement your account team, especially after local business hours.
Where can I find information about upcoming aerospace trade shows?
Please visit parker.com/events for information about all upcoming trade shows in which Parker will participate.
How can I learn more about job openings at Parker Aerospace? Or verify employment of a current or previous employee?
Please visit parker.com/careers for all information about HR and employment at Parker Aerospace.
