Posted by Parker Global Team on 27 Aug 2019
Whether you’re an OEM searching for documentation on a specific application, an engineer researching a component for a build, or you’re looking for a “how-to” video or demonstration of our products, you can find what you’re looking for and much more in our online support center. Even if you just need to find the right person to contact, Parker’s experts and our online resource center can help you select, buy and use the best product for your application.
Visiting and navigating our resource and support center for the first time can be a bit unwieldy—there is an incredible amount of content, tutorials, videos, guides, configurators, and even mobile apps! Where and how can you even begin to find what you’re looking for? This post will walk you through step-by-step.Getting started
Parker’s Support Center home page is broken out by our key support asset categories:
If you’re feeling lucky and have a specific keyword, phrase, product or component in mind, use the search bar at the top.
Example 1: Searching by keyword
An example would be, you’re looking for documentation on one of our linear actuators, but don’t have the specific name.
Step1: Start by using the search bar and [Linear actuator] as the keyword. This will take you to the linear actuator webpage containing all potential results.
Tip – right-click the Search button to open the results page in a new tab, enabling easy navigation back to the support home page. Otherwise, the results page will replace the home page in your browser window.
As you can see, the keyword returned 2948 results!
Step 2: The next step would be to choose from one of the [Filter By] categories listed.
An example would be, choosing the [PRODUCTS] category to search for linear actuator products by name. Simply click on the [+] icon to its right. This will open a new drill-down menu such as below.
Tip – to close this menu, simply click on the [-] icon to the right of the [PRODUCTS].
Tip – the [PRODUCTS] menu lists all 2948 results alphabetically. Once you choose your product checkbox, your search result appears at the very bottom of the web page. At this point, it won’t appear visually. To go to the end of the page quickly, on your keyboard, click on [ctrl] [end], taking you to the end of the results and your chosen product.
Tip – the results for a two-word search term will pull in both specific and broad results. I.e. results for linear actuators appear at the top of the search results. The results will also contain anything that has [linear] or [actuator] contained in the documentation--such as pdf files.
Because the search results returned many choices, it will be helpful to choose another drill-down menu to further narrow your search.
Step 3: In this example, we know the industry is Industrial Manufacturing Equipment. Choose that category to further narrow your search.
We’re getting closer with narrowing to 353 results! Let’s take it a step further and narrow by technology. Open that menu by clicking on the [+] icon and choose from one of the results.
Step 4: For this example, we know that it’s Electromechanical technology, so we'll choose that.
To clear your chosen filters, simply click on the [x] to its left.
Example 2: Searching for calculators
For this example, you’re a plant manager looking to cut costs. Our support center provides interactive ROI calculators that you can use to determine costs such as:
Simple Calculation of Electricity Cost for Any Leak in a Plant. Simply insert your values to get the annual cost. You can then save and share the results via email to any recipient, along with a note.
You can accomplish this search two ways-
As we’re using a two-word phrase, the search results will return anything that contains either ROI or calculator.
Because this example returned just 21 results, it will be faster to not filter the results further.
Support is available
These examples show both broad and specific ways to navigate to find what you’re looking for in our Support Center. Should you need additional help, you can always click on the Contact & Support icon or links at the bottom of the home page. Doing so will help in routing you appropriately with links for email, chat and phone.
We hope that you've found this post helpful and are now ready to navigate our online support center like a pro! Be sure and bookmark the Parker Support home page for quick reference in the future.
Article contributed by the Parker Global Team
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At the annual Saint Joseph Academy's Women’s Leadership Symposium, three accomplished Parker professionals shared their experiences and advice on potential career paths with the students. In support of the only all girls school in the Cleveland, Ohio area, this annual gathering connects students and successful women from the community to inspire the students by presenting a variety of different career options.
Beatriz Ibarra, Stella Beech, and Lori Martinelli spent the day speaking and networking with the students as representatives of Parker’s women’s business resource group, Peer W.
At each annual symposium, career discussions are offered as breakout sessions to facilitate a two-way conversation as guest speakers share their perspectives on their careers and lessons learned along the way.
Inspirational Ohio Supreme Court Justice presents keynote speech
The symposium’s key note speaker was Ohio Supreme Court Justice, Melody Stewart. A true pioneer, she achieved many firsts with her election to Ohio’s Supreme Court as an African-American woman and a Democrat. Justice Stewart has more than 30 years of combined administrative, legal and academic experience. Before joining the Supreme Court, she spent 12 years on the 8th Ohio District Court of Appeals, earning accolades for fairness and equity in the judicial process. She is also a music lover and avid piano player, having played since the young age of 5 years old. Read more from Cleveland Magazine about her history and accomplishments.
Sharing career experiences
The career discussion break-out sessions each lasted about 30 minutes, giving students the opportunity to learn about a variety of career paths. The team of Parker women offered perspective on the many different roles within the IT function and the importance of leadership and education.
Supporting inclusion and diversity
The company’s first business resource group, Peer W, was formed to support the attraction, development and retention of woman at Parker. The mission of the group is to cultivate the professional success of women by creating awareness, education and visibility across Parker’s organization. Peer W provides resources and support for women in all roles across the company. In support of Parker’s goal to provide an inclusive environment, business resource groups offer an opportunity for team members to pursue educational opportunities, engage and interact with business leaders and identify opportunities to promote career growth.
From our team members:
It was my pleasure to be asked back to present at the Saint Joseph Academy’s 13th annual Women’s Leadership Symposium. What a great opportunity to share what it means to be an IT leader at Parker Hannifin, encourage young women to pursue a career in IT and answer questions about everything from what a typical day looks like to how one succeeds as a woman working in a male-dominated industry.
Stella Beech, division IT manager, Parker Hannifin
This is the second year I have volunteered and it's a great experience. The girls are in their freshman and sophomore years of high school and are very engaging. It's always a rewarding experience to see how they perceive their next steps in life.
Lori Martinelli, project management, Parker Hannifin
I had a wonderful time connecting with the girls at St. Joseph’s Academy. Helping expose students to STEM careers is my passion, and I am grateful Parker gives me many opportunities to do so! They asked questions about my recent college experience at Michigan State and what my responsibilities are at Parker. I am excited to join their Leadership Symposium again next year!
Beatriz Ibarra, IT tech analyst, Parker Hannifin
Read additional stories about Parker team members:
As a packaging OEM, it's likely you're under intense pressure to provide the best level of service to your end customers as possible, from entire processing lines to the smallest of critical parts. At the same time, keeping tabs on the range of critical parts and components specified for your builds can be a complex, time-consuming proposition, especially when it comes time to reorder.
Simplifying the process
One tool designed to simplify these processes and reduce paperwork for OEMs is digital asset tracking, such as with the Parker Tracking System (PTS).
This web-based asset tracking and management system combine part serialization with tagging and a range of part-specific information so that OEMs can track, organize, and manage their use of critical parts. As a cloud-based tracking solution, users have online access to needed documents like parts lists, manuals, diagrams, certifications and more. The result is easier tracking and management of critical parts, reduced lead time and complexity in ordering, and enhanced service, safety, and compliance features.
It's both a program and a technology that we pioneered just over a decade ago out of a long-term focus on providing superior service, convenience and value to supply chain partners and customers. Initially used to track and manage specifically engineered hose assemblies, PTS has expanded over the years to cover products across many of our divisions. Today, some 25 million assets in 62 countries and thousands of locations are being tracked and managed using PTS. Subscribers include distributors, OEMs, and end-users in the automotive, healthcare, oil and gas, food and beverage, and other market segments.
Get organized through digital automation
Packaging OEMs using PTS stand to gain greater convenience and better oversight because the system takes over much of the tedious parts-related paperwork that OEMs used to handle themselves, to keep customer-specific part and assembly data organized.
"A lot of the machines that get sold and shipped to customers still come with traditional parts manuals or books. Rarely are people receiving this critical data digitally, which makes maintaining it that much more challenging."
William Sayavich, technology manager, Global Services
PTS automates the process with the creation of unique PTS identification numbers, records, and corresponding tags for each specific asset, kit, component or sub-assembly made by Parker or a Parker business partner.
Each PTS tag contains four critical pieces of information: a unique 8-digit PTS ID number and machine-readable bar code assigned to the asset; the asset's assembly date; a customizable part number or bar code corresponding to the OEM; and reordering information. Labels can typically be personalized for the OEM with logos and other contact information.
PTS also can serialize kits or combinations of part numbers associated with specific builds using "master"-level PTS tags to manage the collection of specified parts assigned to one customer or one machine.
By scanning the PTS bar code via phone or handheld device, or manually entering the ID number into the PTS application using a web-connected computer, OEMs then have access to this information, including the detailed bill of material, certifications, and the specifications used to create the part or assembly.
PTS asset records are available 24/7, and some of the data can be accessed via mobile phone using the PTS Mobile app. And unlike printed parts manuals and books, PTS information also can be gated for specific users, allowing administrators to assign access to specific team members who require it.
The customers' value proposition
Much of the ongoing value of PTS is to the customer, who will find it easier to reorder genuine replacement parts without having to hunt for part numbers. Because the tag offers a bar code, the OEM can simply scan the tag to understand exactly what needs to be replaced.
Having easy access to exact components and assembly details is critical for OEMs and their customers seeking fast service or replacements for complex builds, as well as a greater understanding of the scope of critical components.
The biggest value of PTS for both OEMs and customers is its use on assemblies or kits containing multiple specific parts selected to make up that component for a certain application.
The labels are valuable because they identify the manufacture date and supplier of each component and give the end-user a simple, reliable, and accurate way to reorder the exact same part when it’s necessary. This means that even when the OEM turns a build over to an end-user, that customer still has full knowledge of the tracked parts within that machine, should they need to be replaced or serviced.
Download our report, Tracking and Optimizing Inventory Control: Two Purchasing Tactics for Packaging OEMs and learn how implementing key strategies will streamline the ways OEMs look at their inventories--saving time, effort, and money in the process.
Article contributed William Sayavich, technology manager for Parker Global Services.
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