USB drivers are specific to the USB port. If not able to communicate, try different USB port on your PC.
Verify cable is ok with another device and/or try different USB cable.
If that doesn't work, from the Device Manager, right click and go to Properties on the device, click Uninstall Device. Then connect to the Pseries drive, it should then go to the internet and re-install the driver.
Microsoft Windows 10 update of September 10, 2019 (KB4515384) updated this driver in error under libusb-win32 devices as BETTER_USB_HS.
Many customers have reported this but able to roll-back the driver if it'd previously able to connect (right-click on the device and go to Properties > Driver tab),
or by un-installing the driver (deleting from PC) and then re-connecting to the P-series drive which then will search and install new driver.
Further details available at Microsoft's community forum: https://answers.microsoft.com/en-us/windows/forum/all/usb-hid-device-issue-after-september-10/5416a02f-32cc-4d33-8ab2-cf82ea64d6ba
and on the internet for PC related support forums:
Note consult your IT group or support team if any questions, or check Microsoft's website for fix and/or latest info.