Follow Parker Hannifin on social media:
Symptom: Interact X 4.0 USB Key is Plugged in but I can't access the ComServer (or its states its in Demo mode).
NOTE: The updates to make 4.1 compatible with Windows 10 includes updates to the HASP key drivers and it now uses Sentinel drivers so this FAQ only applies to earlier versions of InteractX. There could be a conflict in drivers if two different software were using HASP keys and required different versions of the driver.
Using Windows to search for driver updates for the HASP USB keys used for InteractX licensing can result in Windows installing SafeNet Inc Sentinel drivers. Note when InteractX is installed, it already includes drivers for the HASP USB keys, named Aladdin.
This can sometimes happen due to Windows updates or more likely if you plug the HASP USB key in after Windows is booted. With default Windows 7 settings Windows may go out and automatically try to search/update the HASP driver and find and install the incorrect one (Sentinel/Safenet). Here is a way to change the settings in Windows 7 to prevent Windows from automatically searching/updating device drivers:
How to stop Windows 7 automatically installing drivers
However, if you've already installed the Sentinel, they're not easily uninstalled. Simply deleting them from Device Manager does not remove them from Windows. Here's a video on youtube.com that shows SafeNet's video on how to remove the Sentinel drivers. Note SafeNet Inc is a separate company and in no way is affiliated with Parker Hannifin Corp. This information is given as convenience for users to fix their computers. Parker is not liable for user's computers. You may contact SafeNet for latest product updates and support procedures.
SafeNet video on youtube.com: How to remove Sentinel HASP Runtime Installation
Also note, in limited testing, the SSDCleanup utility from SafeNet in testing was not reliable in removing the drivers from a Win7 64bit pc but the procedure in the above video was successful.
If installing InteractX and the Sentinel drivers have already been installed, you'll see an error that looks like this:
The Aladdin drivers are not a separate installation and are part of InteractX software. So you'd need to cancel the installation and re-run it. Installing InteractX requires restarting your PC and is not complete until after rebooting your PC and then InteractX will then finish the install.
When installed Windows will then notify users:
Within Device Manager, the Aladdin drivers will appear under the USB controllers:
HASP SRM Run-time Environment